返金ポリシー
Our store operates solely as an intermediary interface between the customer and the manufacturer or supplier. Orders are placed through our website, but we do not produce or stock the products ourselves. We simply facilitate the ordering process on behalf of the customer. Therefore, our direct responsibility regarding returns and refunds is limited.
1. General Responsibility
- We do not offer direct return services through our store and are not responsible for receiving returned products or issuing refunds.
- If a customer wishes to return a product, we will provide the contact information of the supplier or manufacturer responsible for the item.
- The evaluation and decision to accept or reject a return is handled entirely by the supplier.
2. Returns for Intact Products
- If the product is delivered in perfect condition, unused, and undamaged, our store is not obligated to accept a return or issue a refund.
- Please ensure your final decision before placing an order.
3. Non-Returnable Items
The following items are non-returnable under any circumstance, including but not limited to:
- Clothing
- Perfumes and cosmetics
- Custom-made or personalized products
- Perishable goods (e.g., food, flowers, plants)
- Personal care items
- Flammable or hazardous materials
- Discounted or clearance items
4. Customers Within the European Union
According to EU consumer protection laws, customers within the European Union have the right to withdraw from their purchase within 14 days of receiving the product, even if it is in perfect condition.
If you wish to return a product, please contact us at:
anything@gmail.com
We will guide you through the return process and refund procedures in accordance with EU regulations.
Please note:
- The customer is fully responsible for all return-related shipping costs, including:
- International return shipping fees
- Customs or import charges (if applicable)
- Any administrative or handling fees
Our store does not cover or reimburse any of these costs.
5. Customers Outside the European Union
For customers in the United States or other non-EU countries, we are not legally obligated to accept returns for non-defective products.
However, we can provide the supplier’s contact information to help you submit a return request according to their individual policy.
6. Damaged or Defective Products
We advise all customers to inspect their items upon delivery.
If you receive a damaged, defective, or incorrect product, please contact us immediately.
We will provide the responsible supplier’s contact information so you can proceed with the issue directly.
7. Refunds
Our store does not issue refunds directly.
All refund requests must be handled through the manufacturer or supplier.
Once your return is approved by them, they will provide you with full instructions to complete the refund process.